FAQs

Please check the vehicle model, year, trim level, and fitment information listed on the product page before ordering. Some Jeep models may have different factory configurations even within the same model year. If you're unsure about fitment, feel free to contact us with your vehicle year, model, trim level, and a photo of the installation area. Our team will be happy to help.

Yes. RT-TCZ products in the same color are designed to have a consistent color appearance, so you can confidently match multiple accessories in the same color for a coordinated look.

We do our best to accurately represent product colors. However, colors may appear slightly different depending on lighting conditions, photography, screen settings, and viewing angles.

Materials vary by product and may include ABS plastic, aluminum alloy, carbon fiber-style materials, rubber, PVC, and other automotive-grade materials. Please check the individual product page for specific material information.

Many of our trim accessories are designed for easy DIY installation and attach using pre-applied automotive double-sided adhesive. Other products may require tools or additional installation steps. Please refer to the product description and installation instructions before installation.

Please refer to the Package Includes section on each product page. Lifestyle or vehicle photos may show other accessories for demonstration purposes that are not included with the product.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. You can also log in to your RT-TCZ account to check your order status.

Tracking information may take some time to update after your package has been shipped. If your tracking has not updated for an extended period, please contact our customer service team and we will help you check the shipment.

If your order has not yet shipped, please contact us as soon as possible at support@rt-tcz.com. Once an order has been processed and shipped, we may no longer be able to cancel or modify it.

Yes. RT-TCZ ships to many countries and regions worldwide. Available shipping methods, delivery times, and shipping costs may vary depending on your destination.

Please contact us as soon as possible with your order number. If the order has not shipped, we will try to help you change it. If it has already shipped, our customer service team will provide the appropriate return or exchange instructions.

We're sorry about that. Please contact support@rt-tcz.com and provide: 1. Your order number. 2. Photos of the product. 3. Photos of the packaging if applicable. 4. A brief description of the issue. Our customer service team will review the situation and provide an appropriate solution.

First, please double-check the vehicle fitment information on the product page. If you believe you received the correct product but it does not fit properly, please contact us with your order number, vehicle year/model/trim, and photos of the installation area so we can help determine the issue.

Once your return has been received and approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Yes. RT-TCZ uses secure payment processing and SSL encryption to help protect your payment and personal information during checkout.

No. In many cases, you can select PayPal at checkout and complete your payment using a debit or credit card without creating a PayPal account.

Enter your promo code in the discount or promo code field during checkout and click Apply. The eligible discount will be reflected in your order total before payment.

Please check that: 1.The code was entered correctly. 2.The promotion has not expired. 3.Your order meets the promotion requirements. 4.The products in your cart are eligible for the discount. If the code still doesn't work, please contact our customer service team.

No. You can place an order without creating an account. However, creating an RT-TCZ account makes it easier to view your order history and check your order status.

Absolutely. Send us your vehicle year, model, trim level, and photos of the area you want to upgrade, and our team can help you check product compatibility before you order.