FAQs

We usually ship items within 24 - 48 hours after confirmed payment. In general, we ship via Fedex,UPS,USPS or ChinaPost average transit time is about 5 - 12 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed. Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up. In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Click the "customer service" on the top navigation bar and then find ‘order tracking’ or click the "Track My Order" on the bottom "My Account" bar , then enter your email address and your tracking number which we sent to you when your product was shipped out. Click the button of Track Order below to confirm the status of your order.

Yes, you can choose a delivery date which works best for your schedule. If you want to delay delivery of your item, please contact us before placing an order. Email: Support@rt-tcz.com

When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.

We recommend that you create your account and this is made with your own convenience in mind. By log in your account during the purchasing process you can keeping track of your order's delivery status and tracking number.

Yes.You can cancel, reschedule your order before shipment by email us : support@rt-tcz.com
Keep in mind: Tracking is not available for orders that are in a Processing status Tracking can take up to 48 hours to update after an order is shipped if the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed

If you have any problem with payment, please click on “Contact Us” in the top right-hand corner of the site and our customer service will contact you immediately and assist you with payment issues