RT-TCZ offers worldwide shipping, covering North and South America, Europe, Asia, Oceania, and beyond. We partner with trusted logistics providers such as DHL, FedEx, UPS, USPS, and others to ensure your package arrives safely and securely.

With multiple warehouses around the world—including locations in the USA, Canada, Hong Kong, and more—your order will be shipped within 1-3 business days after receiving your order confirmation email. For domestic orders, we generally ship from our USA warehouse for the fastest delivery times. However, in rare cases, such as stock shortages in the USA, we may ship from our Hong Kong warehouse.

Processing Time

Usually your order will be shipped out within 1-3 business days after the confirmation email sent. But rare exceptions may occur based on stock shortage, holiday or unforeseen events, (e.g. extreme weather, unusual spikes, etc.). We’ll keep you informed if shipping delay.

Shipping Service

• Shipping To United States (Not Includes Alaska, Hawaii, Puerto Rico),
  

Shipping Method	Order Range	Shipping Fee	Shipping Time
Standard Shipping	Order>$19.99	Free Shipping	3-14 Working Days
Standard Shipping	$0.00–$19.98	$7.99	3-14 Working Days

 

• Shipping To Some Regions of United States (Alaska, Hawaii, Puerto Rico), 

Shipping Method	Order Range	Shipping Fee	Shipping Time
Standard Shipping	Order>$39.99	Free Shipping	5-14 Working Days
Standard Shipping	$19.99–$39.98	$7.99	5-14 Working Days
Standard Shipping	$0.00–$19.98	$12.99	5-14 Working Days

 

• Shipping To Canada, Brazil, United Kingdom, Germany, Italy, France, Poland, Sweden, Switzerland, Denmark, Finland, Netherlands, Saudi Arabia, Singapore, Hungary, Luxembourg, Austria, Belgium,  Czech Republic, Ireland, Malaysia, Portugal, Spain, Lithuania, Slovenia, Chile, Israel, Colombia, New Zealand, Croatia, Iceland, Latvia, Slovakia, Estonia, Romania, Bulgaria, Qatar, United Arab Emirates, Australia, Kuwait, Oman, Bahrain, Peru, Japan.

Shipping Method	Order Range	Shipping Fee	Shipping Time
Standard Shipping	Order>$19.99	Free Shipping	5-14 Working Days
Standard Shipping	$0–$19.98	$9.99	5-14 Working Days

 

Note:

You may need to pay tax for customs clearance depending on your country, this is not included in the freight. 
For some remote areas that require additional fees, we will choose a more suitable way to ship your order. Hope your understanding.
If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.  

Tracking Information

We’ll send you the delivery time by email. For any further information, please feel free to contact us at support@rt-tcz.com.

If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.

Keep in mind:

Tracking is not available for orders that are in a Processing status

Tracking can take up to 48 hours to update after an order is shipped

What if the package arrives damaged & the item is defective?

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:

(1) Take pictures reflecting the damage or defect clearly.

(2) Then please email us at support@rt-tcz.com immediately and attach the photos.

(3) We will contact you and try our best to find the best solution.