Shipping policy
Thank you for shopping with RT-TCZ. We ship to many countries and regions worldwide and work with established shipping carriers to provide reliable delivery services.
Orders may be shipped from our U.S. warehouse or other fulfillment locations depending on product availability, destination, and shipping conditions.
1. Order Processing Time
Most orders are processed and shipped within 1–3 business days after your order is confirmed.
Processing times may be longer during public holidays, periods of unusually high order volume, severe weather, inventory shortages, or other circumstances beyond our control.
Please note that processing time is separate from shipping transit time.
2. Shipping Rates & Estimated Delivery Times
United States
Excluding Alaska, Hawaii, and Puerto Rico
| Order Value | Shipping Fee | Estimated Shipping Time |
|---|---|---|
| $29.99 and above | Free Shipping | 3–14 business days |
| $0.00–$29.98 | $7.99 | 3–14 business days |
Alaska, Hawaii & Puerto Rico
| Order Value | Shipping Fee | Estimated Shipping Time |
| $39.99 and above | Free Shipping | 5–14 business days |
| $29.99–$39.98 | $7.99 | 5–14 business days |
| $0.00–$29.98 | $12.99 | 5–14 business days |
International Shipping
The following shipping rates generally apply to:
Canada, Brazil, United Kingdom, Germany, Italy, France, Poland, Sweden, Switzerland, Denmark, Finland, Netherlands, Saudi Arabia, Singapore, Hungary, Luxembourg, Austria, Belgium, Czech Republic, Ireland, Malaysia, Portugal, Spain, Lithuania, Slovenia, Chile, Israel, Colombia, New Zealand, Croatia, Iceland, Latvia, Slovakia, Estonia, Romania, Bulgaria, Qatar, United Arab Emirates, Australia, Kuwait, Oman, Bahrain, Peru, and Japan.
| Order Value | Shipping Fee | Estimated Shipping Time |
| $29.99 and above | Free Shipping | 5–14 business days |
| $0.00–$29.98 | $9.99 | 5–14 business days |
For destinations not listed above, shipping availability and applicable charges may vary by location. Available shipping options will be shown at checkout when applicable.
Please note: Delivery times are estimates and begin after your order has been shipped. They are not guaranteed delivery dates. Carrier delays, customs processing, severe weather, holidays, and other circumstances outside our control may affect delivery times.
3. Shipping Carriers
Depending on the destination, warehouse, package size, and service availability, orders may be shipped through carriers such as USPS, UPS, FedEx, DHL, or other logistics providers.
The carrier used for your order may vary and cannot always be selected in advance.
4. Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email with tracking information when tracking is available.
Please keep in mind:
- Tracking information is not available while an order is still being processed.
- Tracking may take up to 48 hours after shipment to appear or update in the carrier's system.
- Some international shipments may be transferred to a local carrier for final delivery.
If your tracking information has not updated for an extended period or your package has not arrived within the estimated delivery timeframe, please contact us at support@rt-tcz.com.
5. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless these charges are specifically collected during checkout, they are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs processing may also affect the final delivery time.
6. Remote Areas
Some remote destinations may require an alternative shipping method or additional carrier surcharge.
If your order is affected, we may contact you before shipment to confirm the available shipping option or any applicable additional charge.
7. Order Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible at support@rt-tcz.com.
Orders may be canceled free of charge within 6 hours of being placed, in accordance with our Return & Refund Policy.
Once an order has been shipped, it cannot be canceled. Address changes may also no longer be possible once an order has entered the shipping process.
Please carefully check your shipping address before submitting your order.
8. Delayed or Missing Packages
If the tracking information shows that your package has been successfully delivered but you have not received it, please contact us at support@rt-tcz.com within 14 days of the recorded delivery date.
This notification period is important because shipping carriers generally require lost or misdelivered package claims to be submitted within a limited timeframe.
If we are notified after this period, we may be unable to open an investigation or submit a claim with the shipping carrier, which may limit the solutions we are able to offer.
Before contacting us, please check around the delivery location and with household members, neighbors, building management, or the local carrier.
This policy does not affect any mandatory consumer rights that may apply under applicable law.
9. Damaged, Defective or Incorrect Items
Please inspect your package and products after delivery.
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Clear photos or videos showing the issue
- Photos of the product
- Photos of the shipping package and shipping label, when applicable
Our customer service team will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact:
Email: support@rt-tcz.com
We normally respond to customer inquiries within 24 hours under normal business circumstances.